Account Manager

Let us introduce ourselves first 

Hi! We are Funxtion, a digital fitness experience company. We provide gyms with the tools to stay relevant in this fast-paced, ever-changing digital landscape. We do this by offering them energizing content and better delivery systems (e.g. apps, portals) so their members can train with them anytime, anywhere. We help some of the largest and best-known companies in the world (such as Fitness First, GoodLife Fitness and Anytime Fitness). 

As a self-managing professional at Funxtion, we believe that you can make good and innovative work when you have the freedom to do it your way. This means we are looking for people who are not only passionate about their profession but who can work well autonomously and as part of a pretty cool team. Are you one of those people? Great! Because we are now looking for a Account Manager. 

When someone asks what you do for work, you say: 

“I work for one of the coolest companies in the Netherlands, called Funxtion. I play an important role in making sure our clients are always happy and satisfied with our products and services. I proactively ensure that our customers achieve their outcomes whilst providing a positive experience.” 

But what you really do: 

You are the main point of contact for In-Gym technology customers. As a strategic consultant you ensure that our customers have optimal use and are ultimately successful with our product/service. If there are any gaps in our product/service you are the go-to friendly face our customers will look for to support them, whether that be by phone, mail or chat. By having a strategic account plan for each customer you know their business better than they do. You know how our customers will measure if we are successful or not and you live our customers business. 

In addition: 

• You help technology-focused health & fitness clubs in the world succeed with our digital products 

• You invest in forming deep and meaningful relationships with our customers and key stakeholders from the moment that we become partners 

• You own, manage and improve the onboarding process from the perspective of our In-Gym customers and Funxtion 

• You will work closely with our clients during the onboarding phase to drive success metrics, establish client wants/needs, set KPIs, improve workflows, and provide best practice recommendations 

• You own our customer engagement strategy (including monthly and quarterly meetings), bringing the appropriate stakeholders together 

• Funxtion wants you to be relentlessly focused on renewals, expansion and creating advocates 

• Customer satisfaction is part of your DNA - you strive for excellence in everything that you do 

• Our customers care about the outcomes that were sold to them. You work with our customers to define business goals and objectives, developing and executing the required reporting to achieve them 

• You prepare and host product & roadmap demonstrations in the form of webinars, workshops and on-demand training materials 

• You contribute to product development by identifying and refining customer-specific use cases, keeping our customers happy 

• As a data-driven department you will drive the success of; customer satisfaction, revenue, net promoter score and customer health 

• You will be the first point of escalation for our clients, troubleshooting and problem solving 

• When opportunities arise out of your account management model delivery, you nurture opportunities and convert them to help our customers succeed with more of our products/service 

Your priorities for your first three months: 

• You have established relationships with all internal stakeholders and you can execute core tasks on your own 

• You have introduced yourself to all existing clients and established yourself as a key partner, identifying the areas where you are able to provide support 

• Are able to execute the sales strategy for our In-Gym customers 

• You have visited at least 5 existing customers to deepen your knowledge around the ‘why’ of our products/services 

• Are able to nurture and close expansion opportunities 

• Are able to provide constructive feedback to improve processes and workflows (internal & external) 

Besides being a customer-focused problem-solver, you: 

• Have a minimum of 3 years experience in a customer success or account management role 

• Have a desire to work in a fast-paced, challenging environment and proactively seek to delight customers 

• Take strong ownership, bias for action, and a willingness to roll up your sleeves 

• Have a great deal of empathy that allows you to connect with your customer over both their successes and their frustrations 

• Experience with fitness technology is a big plus

• Are fluent in English - German or another language is a bonus 

And in return you get: 

• Money - hooray! 

• A compensation package that reflects the goals of your position, include a commission plan focused on revenue retention and revenue growth. 

• A dynamic position at a fast-growing scale-up in the health and fitness industry with plenty of room for personal growth, creativity and responsibility. 

• A delicious lunch during core collaboration days in the office. Think: poké bowls, soups, salads, and sandwiches - even protein shakes if that tickles your fancy. Plus, we always have a huge fruit basket and an endless supply of tea and coffee. 

• To be a part of a close-knit team that gets the most out of themselves and you. 

• Good secondary employment conditions and free access to our digital workouts for you to enjoy! 

Do you think we could be a perfect match? 

Then apply ASAP! We’re looking forward to meeting soon!